Microsoft Word is a behemoth, and can behave in confusing ways sometimes, and sometimes it's just "Microsoft Weird". In this section, we'll collect both common and rare problems that have come to us, as well as their solutions.
We occasionally see documents where a section heading shows a black rectangle before the chapter title, where it should instead show "Chapter 2" and the chapter title. In the image to the right, it's actually happening in a Heading 2 section heading. This is basically a corrupted numbering scheme, and is a rare but known bug in Word. The problem has been around for years, but Microsoft has never managed to sweep it out of there.
Here is a collection of some solutions that have worked (or not…) for solving this problem.
Turn it off, and turn it on again
This solution is the best first step, since it’s quick & easy -- it doesn’t always work, so proceed to the others if it doesn’t.
That will often reset it. Essentially, it’s like “turn it off, turn it on again”. Here’s a quick video showing how to do it.
Reapplying the style has worked for some people
Rather than re-writing what others have already done, just check out this link:
https://superuser.com/questions/238077/word-heading-number-blacked-out
If that doesn’t work:
We’ve had success by completely recreating the numbering scheme. Start by removing the numbering scheme from ALL heading styles (as in Step 2 of the "Turn it off, and on again" approach above, but do it for chapters, for sections, and for sub-sections -- all the heading levels you're using). Then click in some Heading 1 text, and open the multilevel list button (Home tab). From the List Library section of the menu, select the “Chapter 1” numbering list. This is a default from Word. Then you will need to modify the multi-level list numbering scheme to update the numbering format for level 2, 3, etc...
And if nothing else has worked, you can remove the black bars by restoring the heading style as directly above, saving the document as an old-style Word doc (.doc) and keeping it in that format. If you go back to .docx….the black bars return...so, not a perfect solution, but it works.
If you're following our suggestions, then you're dividing up the various parts of your document into sections, most often using a "Section Break (Next Page)". Among other things, sections allow you to control page numbers -- you can set them to continue the numbering from the previous section, or start from 1 or any other number.
If a chapter is erroneously restarting at 1, here's what to do.
You'll need to do this for every section that is misbehaving.
One of the most useful features of Word in regards to a dissertation is that it can manage all of your chapter, section, figure, and table numbering for you. And, indeed, if you'd like to include the chapter number in a figure or table numbering scheme ("Figure 4.3", for example), then Word has to be managing those chapter numbers for you.
When your figure or table numbers display a zero for the chapter number, it's because you either haven't set up your Heading 1 styles to automatically include the chapter number, or you aren't using the Heading 1 style for your chapters, or you've actually deleted the chapter number from the chapter title. This last example often happens when people don't want their Introduction to be called "Chapter 1 Introduction", so they delete the "Chapter 1" bit. If they then insert a figure or table into the numberless Introduction, Word will get confused because it won't have a chapter number to include in the figure caption. Thus, "Figure 0-1".
Now, even if you add text above that table, as soon as it gets to the point that it would normally push the caption or the last row to another page, instead it will move the whole table and caption/title to the next page.
This is a frustrating one, and turns out to be a long-standing bug in Word for Mac and Windows. But it has an easy fix.
This is almost always due to a Page Break or Section Break (Next Page) that is on the "blank" page.