If you have an in-depth question regarding e-books, contact the librarians listed within this guide.
If you need immediate assistance or think your question could be answered by most library staff, contact our Ask a Librarian service.
Technical problems can occur for a variety of reasons. Some common problems we encounter include:
Publishers are not always willing to sell all their e-books to libraries. Most e-books in our electronic databases cannot be downloaded to e-book devices. There are, however, some exceptions.
Two of our ebook packages, ebrary and EBSCO, offer a checkout model for downloading e-books. Both require use of Adobe Digital Editions software, which does not work with Kindles but does work with other e-readers.
Additionally, we have some databases of public domain works that can be downloaded to some e-book devices:
Wikipedia's comparison of e-book readers includes extensive information on file format support.
Most major e-readers can read PDFs in addition to the epub or azw book formats. PDF files are not optimized for eReaders and may have different features, depending on the e-reader and how the files were created.
Formats read by a sample of eReaders: