This series of videos from Thomson Reuters demonstrates how to use Web of Science for citation analysis.
Citation Report and the h-Index. video
Citation Sources in the Web of Science. video
What is Cited Reference Search? video
How to Do a Cited Reference Search. video
Citation Alerts. video
This video from the Cushing/Whitney Medical Library at Yale demonstrates how to use Scopus for citation analysis.
The MLibrary Citation Analysis Guide provides in-depth information on this process in a variety of resources.